Privacy Policy

We collect information that you provide directly to us, including: Personal Information: • Name, email address, phone number, and postal address • Date of birth and gender (optional) • Government-issued identification numbers (for vehicle registration) • Payment and financial information Automatically Collected Information: • Device information (browser type, operating system, device identifiers) • IP address and location data • Website usage data (pages visited, time spent, click patterns) • Cookies and similar tracking technologies

We use the information we collect for the following purposes: Service Delivery: • Process vehicle bookings, test drives, and service appointments • Communicate about your inquiries and transactions • Provide customer support and respond to requests Business Operations: • Improve and personalize our services • Send promotional communications (with your consent) • Conduct market research and analytics • Comply with legal obligations and protect our rights Vehicle & Service Related: • Process insurance and financing applications • Facilitate vehicle registration and documentation • Send service reminders and maintenance alerts • Provide roadside assistance when needed

We may share your personal information in the following circumstances: With Tata Motors: • To fulfill vehicle orders and warranty services • For product registration and recall notifications • To process financing and insurance applications With Service Providers: • Payment processors and financial institutions • Insurance companies and financing partners • Logistics and delivery partners • IT service providers and cloud storage services Legal Requirements: • When required by law, regulation, or legal process • To protect the rights, property, or safety of Rudra Motors, our customers, or others • In connection with a merger, acquisition, or sale of assets We do NOT sell your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information: Security Measures: • Encryption of sensitive data in transit and at rest • Secure servers with firewall protection • Regular security assessments and updates • Access controls limiting employee access to personal data • Employee training on data protection practices Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

You have the following rights regarding your personal information: Access & Correction: • Request access to your personal data • Correct inaccurate or incomplete information • Receive a copy of your data in a portable format Control & Deletion: • Opt-out of marketing communications at any time • Request deletion of your personal data (subject to legal requirements) • Withdraw consent for data processing Communication Preferences: • Unsubscribe from promotional emails using the link provided • Update your contact preferences through your account settings • Contact us to modify your communication preferences To exercise these rights, please contact us using the information provided at the end of this policy.

Our website uses cookies and similar technologies to enhance your experience: Types of Cookies: • Essential Cookies: Required for website functionality • Analytics Cookies: Help us understand how visitors use our site • Marketing Cookies: Used to deliver relevant advertisements Managing Cookies: • You can control cookies through your browser settings • Disabling cookies may affect website functionality • We respect "Do Not Track" signals from browsers Third-Party Services: • We use Google Analytics for website analytics • Social media plugins may collect information • Third-party cookies are subject to their respective privacy policies

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We retain your personal information for as long as necessary to: • Fulfill the purposes described in this policy • Comply with legal, accounting, or reporting requirements • Resolve disputes and enforce our agreements Retention Periods: • Transaction data: 7 years (as required by tax laws) • Vehicle service records: Lifetime of vehicle ownership • Marketing preferences: Until you opt-out • Website analytics: 26 months After the retention period, we will securely delete or anonymize your data.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Rudra Motors Data Protection Officer Email: privacy@rudramotor.com Phone: 1800-XXX-XXXX Address: [Dealership Address] We will respond to your inquiry within 30 days of receipt. For complaints that we cannot resolve, you may contact the relevant data protection authority in your jurisdiction.